I2malaysia Privacy Policy – We Protect Your Data Transparently

1. Introduction

I2malaysia is a trusted online betting platform that operates in full compliance with applicable laws in Malaysia. We understand that your privacy is more than just a right — it is the trust you place in us every time you register, log in, or make any transaction on this platform.

This Privacy Policy is designed to give you a clear and honest overview of how we manage your personal information. We avoid confusing technical language, presenting everything plainly so you fully understand your rights as an i2malaysia user.

2. Information We Collect

We collect information from you in several ways, depending on how you interact with our platform:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, and mobile number.
• Identity Verification (KYC): Copies of identity documents, facial images, and proof of address required to meet legal compliance requirements.
• Financial Information: Details of payment methods used for deposits and withdrawals, including selected bank account numbers.
• Platform Usage Data: Betting records, transaction history, session duration, game preferences, and general usage patterns.
• Technical Data: IP address, device type, operating system, web browser, and cookie data collected while you browse our platform.
• Support Communication: Any information you share with our customer service team via live chat or email.

3. Purpose of Information Use

The information we collect is used solely for the following purposes:

• Create and manage your account securely
• Process deposits, withdrawals, and online transactions
• Conduct KYC checks and identity verification as required by law
• Detect and prevent fraud, money laundering, and suspicious activity
• Provide relevant and effective customer support
• Send important account notifications, promotions (with your consent), and system updates
• Improve platform quality and user experience based on analytics
• Fulfil applicable legal and regulatory obligations

4. Sharing Information with Third Parties

I2malaysia does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, we do share information in the following limited circumstances:

• Payment Processors: Trusted and registered payment service providers to securely process your deposit and withdrawal transactions.
• Game Providers: Game software providers that require certain session data for technical purposes only.
• Relevant Authorities: Law enforcement agencies or regulatory bodies where required by court order or Malaysian law.
• Analytics Services: Third-party analytics providers that help us understand usage patterns, where all data is shared in anonymised and aggregated form.

All i2malaysia third-party partners are bound by strict confidentiality agreements and are required to uphold data protection standards equivalent to our own.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the i2malaysia platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and account security. These cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can continuously improve our services.
• Preference Cookies: Store your preferences such as language, display settings, and favourite game selections.
• Marketing Cookies: Used to display relevant advertisements and promotions to you. You may opt out through your web browser settings.

You can control or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Information Security

We continuously invest in security infrastructure to ensure your information is protected at all times. The security measures we employ include:

• 256-bit SSL/TLS encryption for all data transfers
• Two-factor authentication (2FA) available for all user accounts
• Round-the-clock system monitoring, 24 hours a day, 7 days a week, by our security team
• Regular data imaging and backups to prevent data loss
• Regular penetration testing conducted by independent security experts
• Strict internal access controls — only authorized staff may access user data

While we take every reasonable measure to protect your data, no digital system can be guaranteed 100% secure. We encourage you to take your own protective steps as well, such as using a strong password and not sharing your login credentials.

7. Data Retention Period

We retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law. In general:

• Active account data is retained for as long as your account remains active
• Financial transaction data is retained for a minimum of 7 years in accordance with anti-money laundering (AMLA) legal requirements
• Login and session data is retained for 12 months for security purposes
• After account closure, data will be deleted or anonymised within 90 days unless retention for a longer period is required by law

8. Your Rights

As an i2malaysia user, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of any inaccurate or outdated information
• Right to Erasure: Request deletion of your personal information, subject to legal obligations
• Right to Object: Object to the processing of your data for direct marketing purposes
• Right to Data Portability: Receive your data in a machine-readable format

To exercise any of the rights above, please contact our team through the customer support section on i2malaysia. We will process your request within 30 business days.

9. Child Protection

The i2malaysia platform is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors. Should we discover that a child's information has been collected inadvertently, we will take immediate action to delete that information and close the account in question.

10. Changes to This Privacy Policy

I2malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. Should any significant changes occur, we will notify you via in-platform notifications or your registered email.

The "Last Updated" date at the top of this page will always reflect the latest version of our Privacy Policy. We encourage you to check this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Email: [email protected]
• Response Time: Within 2–3 business days
• Supported Languages: Malay & English

We are committed to addressing every enquiry seriously and ensuring your experience at i2malaysia remains safe, transparent, and trustworthy.